TEAMQ APP Privacy policy
Team Intelligence, Inc.
Last Updated: August 11, 2026
WHAT WE COLLECT AND HOW
TeamQ collects the following information:
• Account information you provide when you register: your name, email address, and mobile phone number. If you sign in with Apple or Google, we receive the identifier and email address those services provide.
• Profile information you provide: date of birth, gender, sport and position, and a profile photo if you choose to upload one.
• Assessment information: when you speak with Coach Q, your device converts your speech to text on the device to create a written transcript. The audio stays on your device and is not sent to us or stored. From the transcript we generate “intangible” results — scores describing mental-performance attributes such as communication, leadership, and competitiveness.
• Team information: the teams and groups you belong to, your role on them, and invitations you send or accept.
• Technical information collected automatically: device type, operating system version, app version, IP address, and diagnostic logs.
We collect this information directly from you in the app, and — if your access was provided by a team or organization — from that organization’s administrator when they assign you a license.
HOW WE USE YOUR INFORMATION
We use this information to:
• operate the Coach Q assessment and produce your intangible results;
• display your results to you, and to the coaches and administrators of any team you have joined;
• authenticate you, maintain your account, and provide support;
• operate, secure, and troubleshoot the service;
• improve TeamQ, using aggregated and de-identified information only.
We do not sell your personal information. We do not use your transcripts or results for advertising, and we do not use them to train third-party AI models.
HOW YOUR RESULTS ARE GENERATED
Your results are generated in two steps:
• On-device dictation. Your device converts your spoken words into text on the device itself. The audio stays on your device and is not sent to us or to any third party.
• A language-analysis service. The written transcript of your conversation is sent to a third-party language-analysis provider that scores patterns in the words you use. Those scores are what produce your intangible results. This provider receives the transcript text and a random request identifier only — it does not receive your name, email address, phone number, or account identifier.
The language-analysis provider is bound by contract to process this information only to provide services to us, to protect it to a standard equal to or better than our own, and not to use it for its own purposes.
SERVICE PROVIDERS
We share information with service providers who process it on our behalf and are contractually required to protect it to a standard equal to or better than our own, and to use it only to provide services to us:
• Amazon Web Services — hosting and storage of account data, transcripts, and results.
• Our identity provider — authentication and credential management.
• Stripe — payment processing for subscriptions purchased on our website.
• SendGrid and Twilio — email and message delivery.
We also share your assessment results with the team or organization whose coaches you have joined, as described above. We do not share your personal information with any other third party except where required by law.
AGE REQUIREMENT
TeamQ is not intended for and may not be used by anyone under 14. We ask for your date of birth at registration and do not create accounts for users below this age. If we learn that we have collected information from someone under 14, we delete it and close the account.
Users aged 14 to 17. If you are under 18, you may use TeamQ only with the permission of a parent or guardian. Where your access is provided by a school, club, or team, that organization is responsible for obtaining any consent required before assigning you a seat.
RETENTION, DELETION, AND REVOKING CONSENT
We retain your account and profile information for as long as your account is active. Transcripts and intangible results are retained for as long as your account is active. Because dictation happens on your device, we never receive or store the audio itself.
You can delete your account and all associated data at any time from Settings in the TeamQ app, or by emailing info@teamq.io. We will complete deletion within 30 days. You can withdraw microphone permission at any time in iOS Settings, which stops any further speech capture; results already generated remain until you delete your account.
If your access was provided by a team or organization, deleting your account also removes your results from that organization’s view.