TEAMQ MOBILE APP TERMS OF SERVICE
Team Intelligence, Inc.
Last Updated: August 11, 2026
These Terms of Service (“Terms”) are a legal agreement between you and Team Intelligence, Inc. (“Team Intelligence,” “TeamQ,” “we,” “us,” or “our”) governing your use of the TeamQ mobile application, the Coach Q feature, and related services (together, the “App”). By downloading, accessing, or using the App, or by tapping “I agree,” you agree to these Terms. If you do not agree, do not use the App.
Relationship to our business Terms. If your access to TeamQ was provided by a team, club, school, or other organization, that organization's purchase of TeamQ is governed by our separate business Terms of Service and its Order. These consumer Terms govern your individual use of the App. Where an organization provides your access, both may apply to you as described in Section 6.
Please read Section 16 carefully. It requires most disputes to be resolved by binding individual arbitration and waives your right to a jury trial and to participate in a class action, subject to the opt-out right described there.
1. Eligibility and Age Requirements
The App is not intended for and may not be used by anyone under 14 years of age. When you register, we ask for your date of birth and do not create accounts for users under 14. If we learn that we have collected information from someone under 14, we will delete it and close the account.
Users aged 14 to 17. If you are under 18, you may use the App only with the knowledge and permission of a parent or legal guardian, who agrees to these Terms on your behalf and with you. Where your access is provided by a school, club, or team, that organization is responsible for obtaining any parental or guardian consent required before assigning you a seat. By using the App, you represent that you meet these requirements.
2. Your Account
You must provide accurate information when you register and keep it current. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You may sign in with Apple or Google, in which case we receive the identifier and email address those services provide. Notify us promptly at info@teamq.io of any unauthorized use of your account. You may not share your account or let anyone else use it.
3. The Coach Q Assessment and Your Results
When you speak with Coach Q, your device converts your speech to text on the device to create a written transcript. The audio stays on your device and is not sent to us or stored. From that transcript we generate “intangible” results, which are scores describing attributes such as communication, leadership, and competitiveness. By using Coach Q, you consent to this processing.
To generate your results, your transcript is sent to a third-party language-analysis provider acting on our behalf under contracts that require it to protect your information and use it only to provide services to us. How this works, and how your information is handled, is described in our Privacy Policy. You can withdraw microphone permission at any time in your device settings, which stops further speech capture; results already generated remain until you delete your account.
4. Results Are Not Professional or Clinical Advice
The App and your intangible results are provided for informational, developmental, and athletic-coaching purposes only. They are not a psychological, medical, clinical, diagnostic, or mental-health assessment, and they are not a substitute for advice from a qualified professional. TeamQ does not diagnose or treat any condition. You should not rely on the App or your results to make decisions about health, education, employment, or eligibility, and you should consult a qualified professional for such matters.
5. Subscriptions and Payment
The App is free to download. Certain features may require a paid subscription. Consumer subscriptions are purchased on our website at teamq.io and processed by our payment processor, Stripe; the App itself does not sell subscriptions through in-app purchase. (Organizations that purchase TeamQ under an Order are billed by invoice under our separate business Terms.)
• Auto-renewal. Unless stated otherwise, subscriptions renew automatically at the end of each billing period at the then-current price, until you cancel.
• Cancellation. You may cancel at any time through your account on teamq.io or by contacting info@teamq.io. Cancellation takes effect at the end of the current billing period, and you retain access until then.
• Refunds. Except where required by law, fees are non-refundable and there are no refunds or credits for partial periods.
• Price changes. We may change subscription prices; we will give you advance notice, and changes apply to the next billing period.
• Taxes. Fees are exclusive of applicable taxes, which you are responsible for.
6. Access Provided by a Team or Organization
If a team, club, school, or other organization provides your access, that organization is our customer under our business Terms and controls your license. You understand and agree that your assessment results are shared with, and visible to, the coaches and administrators of any team you join, as described in our Privacy Policy. The organization may add or remove your access, and deleting your account also removes your results from that organization's view. Questions about how your organization uses your information should be directed to that organization.
7. Acceptable Use
You agree not to:
• use the App in violation of any law or these Terms;
• access another person's account, or provide false, misleading, or impersonated information;
• interfere with, disrupt, or attempt to gain unauthorized access to the App or its systems;
• reverse engineer, decompile, scrape, or copy any part of the App except as allowed by law;
• upload harmful code, or content that is unlawful, abusive, harassing, or infringing;
• use the App to build a competing product or for benchmarking; or
• submit results or content you do not have the right to submit.
8. Your Content
You retain ownership of the content you submit through the App. You grant us a worldwide, non-exclusive, royalty-free license to host, use, reproduce, process, and display your content as needed to operate and provide the App, to generate and display your results, to secure and support the service, and as otherwise described in our Privacy Policy. We may use aggregated and de-identified information, which does not identify you, to operate and improve TeamQ. We do not sell your personal information, and we do not use your audio, transcripts, or results for advertising or to train third-party AI models.
9. Our Intellectual Property
The App, the Coach Q feature, the intangible assessment methodology, and all related software, content, and trademarks are owned by Team Intelligence or its licensors and are protected by law. We grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the App for your personal, non-commercial use, subject to these Terms. All rights not expressly granted are reserved.
10. Third-Party Services
The App may rely on or link to services we do not control, including your sign-in provider and the network and device services on your phone. Your use of those services is governed by their own terms and privacy notices, and we are not responsible for them.
11. Privacy
Our Privacy Policy explains how we collect, use, and share personal information, including audio, transcripts, and results. By using the App, you acknowledge that information will be handled as described in the Privacy Policy, available at https://www.teamq.io/app-privacy-policy.
12. Term and Termination
These Terms apply while you use the App. You may stop using the App and delete your account at any time from Settings in the App or by emailing info@teamq.io; we will complete deletion within 30 days. We may suspend or terminate your access if you violate these Terms, if required by law, or if we discontinue the App. Sections that by their nature should survive termination, including Sections 8, 9, and 13 through 19, will survive.
13. Disclaimer of Warranties
THE APP IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR THAT RESULTS WILL BE ACCURATE OR RELIABLE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
14. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, TEAM INTELLIGENCE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, USE, OR GOODWILL, ARISING OUT OF YOUR USE OF THE APP. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE APP WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM OR ONE HUNDRED U.S. DOLLARS (US$100). SOME JURISDICTIONS DO NOT ALLOW THESE LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
15. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless Team Intelligence and its affiliates, and their officers, directors, employees, and agents, from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from your use of the App, your content, or your violation of these Terms or of any law or third-party right. If you are a parent or guardian agreeing on behalf of a user aged 14 to 17, you accept this obligation for that user's use of the App.
16. Governing Law, Arbitration, and Class Action Waiver
These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The Federal Arbitration Act governs the interpretation and enforcement of this Section.
Informal resolution first. Before starting arbitration, you agree to contact us at info@teamq.io and try to resolve the dispute informally for 60 days.
Binding arbitration. Except for the exclusions below, any dispute arising out of or relating to these Terms or the App will be resolved by binding individual arbitration administered by JAMS under its rules, seated in Nashville, Tennessee, or conducted remotely where available. Judgment on the award may be entered in any court of competent jurisdiction.
Exclusions. You may bring an individual claim in small-claims court, and either party may seek injunctive relief for intellectual-property or unauthorized-access matters in court.
Class action and jury waiver. Disputes will be conducted only on an individual basis and not as a class, collective, or representative action. You and we waive any right to a jury trial.
Your right to opt out. You may opt out of this arbitration agreement by emailing info@teamq.io within 30 days of first accepting these Terms, stating your name and that you opt out of arbitration. Opting out does not affect the other parts of these Terms.
17. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will provide notice, for example by posting the updated Terms with a new date or notifying you in the App. Your continued use of the App after the effective date means you accept the updated Terms.
18. Apple App Store Additional Terms
These terms apply when you obtain the App from the Apple App Store and are required by Apple. If they conflict with the rest of these Terms, they control for App Store users, but only as to the subject matter they address.
• Acknowledgement. These Terms are between you and Team Intelligence only, not with Apple. Team Intelligence, not Apple, is solely responsible for the App and its content.
• Scope of license. The license granted to you is a non-transferable license to use the App on any Apple-branded device you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that it may be accessed by other accounts through Family Sharing or volume purchasing.
• Maintenance and support. Team Intelligence is solely responsible for providing maintenance and support for the App. Apple has no obligation to furnish any maintenance or support services.
• Warranty. Team Intelligence is solely responsible for any product warranties, whether express or implied, to the extent not effectively disclaimed. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price of the App to you, if any; to the maximum extent permitted by law, Apple has no other warranty obligation, and any other claims will be Team Intelligence's responsibility.
• Product claims. Team Intelligence, not Apple, is responsible for addressing any claims relating to the App, including product liability, failure to conform to legal or regulatory requirements, and consumer protection or privacy claims.
• Intellectual property rights. In the event of any third-party claim that the App infringes intellectual property rights, Team Intelligence, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of that claim.
• Legal compliance. You represent that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• Developer contact. Questions, complaints, or claims about the App may be directed to Team Intelligence, Inc., 219 Ward Circle, Brentwood, TN 37027, info@teamq.io.
• Third-party terms. You must comply with applicable third-party terms of agreement when using the App.
• Third-party beneficiary. Apple and its subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance, Apple will have the right to enforce these Terms against you as a third-party beneficiary.
19. General
These Terms, together with our Privacy Policy and any Apple terms above, are the entire agreement between you and us regarding the App. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control.
20. Contact Us
Team Intelligence, Inc.
219 Ward Circle, Brentwood, TN 37027
Email: info@teamq.io